/* IT Support Assistant — styles.
   Tuned to fill an iframe at 100% width / fixed height (the HaloPSA embed),
   while still looking fine opened directly in a browser. */
*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
body{font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;background:#f0f4f8;min-height:100vh;display:flex;align-items:stretch;justify-content:center}
.shell{width:100%;max-width:640px;background:#fff;box-shadow:0 0 0 1px rgba(0,0,0,.05);display:flex;flex-direction:column;height:100vh;max-height:100vh;overflow:hidden;font-size:14px}
.hdr{background:#22357c;color:#fff;padding:14px 16px;display:flex;align-items:center;gap:10px;flex-shrink:0}
.hdr-logo{background:#fff;border-radius:6px;padding:5px 8px;display:flex;align-items:center;flex-shrink:0}
.hdr-logo img{height:20px;display:block}
.hdr-info{flex:1;min-width:0}
.hdr-title{font-size:14px;font-weight:600;color:#fff}
.hdr-sub{font-size:11px;color:rgba(255,255,255,.75);margin-top:1px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.hdr-actions{display:flex;gap:6px;align-items:center}
.hdr-btn{background:rgba(255,255,255,.18);border:none;color:#fff;padding:5px 10px;border-radius:6px;font-size:11px;font-weight:600;cursor:pointer;white-space:nowrap}
.hdr-btn:hover{background:rgba(255,255,255,.28)}
.prog{height:3px;background:#e2e8f0;flex-shrink:0}
.prog-fill{height:100%;background:#22357c;transition:width .3s}
.chat{flex:1;overflow-y:auto;padding:16px 12px 8px;display:flex;flex-direction:column;gap:10px}
.row{display:flex;gap:8px;align-items:flex-end}
.row.u{flex-direction:row-reverse}
.av{width:26px;height:26px;border-radius:50%;background:#e4e9f6;color:#22357c;display:flex;align-items:center;justify-content:center;font-size:12px;flex-shrink:0}
.bub{max-width:80%;padding:9px 12px;border-radius:12px;font-size:13px;line-height:1.5}
.bub.a{background:#f1f5f9;color:#1e293b;border-bottom-left-radius:3px}
.bub.u{background:#22357c;color:#fff;border-bottom-right-radius:3px}
.bub.sys{background:#fef9c3;color:#713f12;border-radius:8px;font-size:12px;font-style:italic;max-width:90%;margin:0 auto}
.step-badge{text-align:center;font-size:11px;color:#94a3b8;padding:2px 0;flex-shrink:0;display:none}
.act{padding:8px 12px 14px;display:flex;flex-direction:column;gap:8px;flex-shrink:0;border-top:1px solid #f1f5f9}
.home-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.hbtn{display:flex;flex-direction:column;align-items:center;gap:5px;background:#f8fafc;border:1.5px solid #e2e8f0;border-radius:10px;padding:12px 6px;cursor:pointer;font-size:12px;font-weight:600;color:#334155;transition:all .12s;text-align:center}
.hbtn:hover{border-color:#a9b6dd;color:#22357c;background:#eef1fa}
.hbtn-icon{font-size:20px}
.sub-list{display:flex;flex-direction:column;gap:6px}
.sbtn{background:#f8fafc;border:1.5px solid #e2e8f0;border-radius:10px;padding:10px 12px;text-align:left;cursor:pointer;font-size:13px;font-weight:600;color:#334155;transition:all .12s}
.sbtn:hover{border-color:#a9b6dd;color:#22357c}
.abtnrow{display:flex;flex-wrap:wrap;gap:7px}
.btn{padding:9px 16px;border-radius:8px;border:none;font-size:13px;font-weight:600;cursor:pointer;transition:all .12s}
.btn-p{background:#22357c;color:#fff}.btn-p:hover{background:#2c4399}
.btn-o{background:#fff;color:#475569;border:1.5px solid #cbd5e1}.btn-o:hover{background:#f8fafc}
.btn-d{background:#fff;color:#dc2626;border:1.5px solid #fca5a5}.btn-d:hover{background:#fef2f2}
.btn-s{background:#059669;color:#fff}.btn-s:hover{background:#047857}
.btn-back{background:#fff;color:#64748b;border:1.5px solid #e2e8f0;font-size:12px;padding:6px 12px}.btn-back:hover{background:#f8fafc}
.typing{display:flex;gap:4px;align-items:center;padding:8px 10px}
.typing span{width:6px;height:6px;border-radius:50%;background:#94a3b8;animation:bounce 1.2s infinite}
.typing span:nth-child(2){animation-delay:.2s}.typing span:nth-child(3){animation-delay:.4s}
@keyframes bounce{0%,60%,100%{transform:translateY(0)}30%{transform:translateY(-5px)}}
.txt-row{display:flex;gap:7px;align-items:flex-end}
.txt-in{flex:1;border:1.5px solid #e2e8f0;border-radius:8px;padding:8px 10px;font-size:13px;font-family:inherit;resize:none;outline:none;color:#1e293b;background:#fff}
.txt-in:focus{border-color:#a9b6dd}
.send{background:#22357c;color:#fff;border:none;border-radius:8px;width:36px;height:36px;cursor:pointer;font-size:14px;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.send:hover{background:#2c4399}
.esc-form{display:flex;flex-direction:column;gap:8px}
.esc-title{font-size:13px;font-weight:700;color:#1e293b}
.esc-note{font-size:12px;color:#64748b;line-height:1.4}
.flbl{font-size:11px;font-weight:600;color:#64748b;margin-bottom:4px;display:block}
.fin{border:1.5px solid #e2e8f0;border-radius:7px;padding:8px 10px;font-size:13px;font-family:inherit;outline:none;color:#1e293b;width:100%;background:#fff}
.fin:focus{border-color:#a9b6dd}.fin.err{border-color:#fca5a5}
.ok-box{background:#f0fdf4;border:1.5px solid #86efac;border-radius:10px;padding:14px;text-align:center;display:none}
.ok-icon{font-size:24px;margin-bottom:4px}
.ok-t{font-size:13px;font-weight:700;color:#166534}
.ok-s{font-size:12px;color:#15803d;margin-top:2px}
.hint{font-size:11px;color:#94a3b8;text-align:center}
.resolved-box{background:#f0fdf4;border:1.5px solid #86efac;border-radius:12px;padding:14px;display:flex;flex-direction:column;gap:8px}
.resolved-title{font-size:13px;font-weight:700;color:#166534}
.resolved-steps{font-size:12px;color:#15803d;line-height:1.6}
.resolved-step{display:flex;gap:6px;align-items:flex-start}
.rating-row{display:flex;gap:8px;align-items:center;margin-top:4px}
.rating-label{font-size:12px;color:#64748b}
.rating-btn{background:none;border:1.5px solid #e2e8f0;border-radius:8px;padding:5px 12px;cursor:pointer;font-size:16px;transition:all .12s}
.rating-btn:hover{background:#f8fafc;border-color:#94a3b8}
.rating-btn.selected-good{background:#f0fdf4;border-color:#86efac}
.rating-btn.selected-bad{background:#fef2f2;border-color:#fca5a5}
.transcript-box{background:#f8fafc;border:1.5px solid #e2e8f0;border-radius:8px;padding:10px;font-size:11px;color:#64748b;line-height:1.6;max-height:80px;overflow-y:auto;white-space:pre-wrap}
.file-label{display:inline-flex;align-items:center;gap:6px;background:#f8fafc;border:1.5px solid #e2e8f0;border-radius:7px;padding:6px 12px;cursor:pointer;font-size:12px;color:#475569;font-weight:600}
.file-label:hover{border-color:#a9b6dd;color:#22357c}
.file-input{display:none}
.file-name{font-size:11px;color:#64748b;margin-top:2px}
.restart-tip{font-size:12px;color:#64748b;background:#fefce8;border:1.5px solid #fde68a;border-radius:8px;padding:8px 10px;line-height:1.5}
.foot{flex-shrink:0;text-align:center;font-size:10px;color:#94a3b8;padding:7px 8px;border-top:1px solid #f1f5f9;background:#fafbfc}